Shipping Policy

Last updated: April 25, 2026

Thank you for shopping with PurrTail Co. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or holidays. During busy periods, promotions, or high order volume, processing times may take longer.

Shipping Times

Estimated delivery times may vary depending on your location, shipping carrier, and order volume.

Estimated shipping times:

• Canada: 7–15 business days
• United States: 7–15 business days
• International orders: 10–25 business days

Please note that these are estimates only and delivery times are not guaranteed.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.

Any free shipping promotions will be shown on our website or at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email if tracking is available.

Please allow 2–5 business days for tracking information to update after your order has shipped.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

PurrTail Co. is not responsible for orders that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery delays may be outside of our control.

PurrTail Co. is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier. However, you can contact us and we will do our best to help you with the next steps.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

PurrTail Co. is not responsible for delays caused by customs processing.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number
• A clear photo or video of the issue
• A brief description of the problem

Contact Us

For shipping questions, please contact us at:

Email: purrtaill@gmail.com
Brand: PurrTail Co.